From our first squall as we come screaming into the world, to the sloppy, droopy, or outrageous clothes we choose to wear during our teen years to “express ourselves”, we are always communicating.
Following are three tips I try to use in all communications.
We need to know our audience, make our point, and ask for feedback. Or we end up wasting time and effort.
Here’s a fun example:
A woman is standing in the aisle at the hardware store near the chain saws, and the clerk approaches her. “This model,” he says,” the 653 Chopper will saw through anything you need it to. It’s on sale today . . . .” And, on he goes, for five-minutes, comparing it to other brands, so pleased that he is being helpful to a customer. “Oh,” she says, as he finishes.
“Is that the Chopper Food Processor? Interesting, but, I’m waiting for the restroom.”
Three Tips for All Communications
1) GET TO THE POINT. Often I speak or write before I know what I want to say. My main point comes about half way into my message. Too late! Everybody checked out before I got there. I must ask myself first: what specific message do I want to send? Can I write it or say it to myself before I let the words fly?
2) WHO IS MY AUDIENCE? I wouldn’t go to another country and expect to be clearly understood. If the person or audience I’m communicating with doesn’t care a whit for what I have to say, I might as well be speaking another language. I can ask first ! I then craft my message accordingly. I ask myself: Am I speaking his emotional language? Do I know his concerns surrounding the issue? Am I giving him a reason to want to receive my message?
3) IS THAT CLEAR? Now I’ve completed my message. Has the listener understood me? I ask for feedback and clarify if needed.
Marcy Orendorff is a freelance writer: blogs, web content, reports, articles, more.